Privacy Policy

Last updated: April 15, 2026

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Property Assessment & Jewellery Valuation Platform. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information through various roles on the platform:

• Account Information: Name, email address, phone number, and professional credentials for valuers and bank employees.
• Asset Details: Information about properties, jewellery, gold, and precious stones provided for assessment.
• Customer Data: Contact details of loan applicants provided by banks for coordination.
• Location Data: GPS coordinates for site visits and property assessments.
• Technical Data: IP addresses, browser types, and usage patterns collected via cookies and logs.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: Facilitating valuation requests, assigning valuers, and generating reports.
• Workflow Management: Communicating between banks, coordinators, and valuers.
• Verification: Authenticating users and ensuring the security of financial transactions.
• Report Generation: Creating comprehensive valuation certificates and documentation.
• Quality Assurance: Monitoring platform performance and improving assessment accuracy.
• Compliance: Meeting regulatory requirements for financial and property assessments.

4. Data Sharing and Disclosure

We share information only with authorized parties involved in the valuation process:

• With Banks: We share final valuation reports and assessment data with the requesting financial institution.
• With Valuers: We share necessary customer and asset details with assigned valuers to conduct assessments.
• Legal Obligations: We may disclose information if required by law or to protect our legal rights.
• No Third-Party Sales: We never sell your personal or financial data to third-party marketers.

5. Data Security

We implement robust security measures to protect your data:

• Encryption: Data is encrypted during transmission and at rest using industry-standard protocols.
• Authentication: Mandatory two-factor authentication (2FA) for all platform users.
• Access Control: Strict role-based access to sensitive information.
• Security Audits: Regular monitoring and auditing of all platform activities.

6. Data Retention

We retain your information as long as necessary to provide our services and satisfy legal, accounting, or reporting requirements. Valuation reports are stored securely as per regulatory guidelines for financial documentation.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct any inaccurate information in your profile.
• Deletion: Request account closure and data deletion, subject to regulatory retention requirements.
• Withdrawal: Withdraw consent for data processing at any time by contacting us.

8. Cookies and Tracking

Our platform uses cookies to maintain session security and enhance user experience. You can manage cookie preferences through your browser settings, though some platform features may not function correctly without them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Information

For any questions regarding this Privacy Policy or our data practices, please contact our support team.